One of the leading Insurance companies in South East Asia with a line of business spanning Life Insurance, Medical and General Insurance, Employee Benefits, Pension and Financial Planning services with an Omni-channel Sales Distribution Platform.

It has been assigned strong financial strength ratings by International agencies like Moody’s and Fitch.

• Set-up DMS in a short time to achieve their GTM timelines
• Attract New Talent to the Organization and retain the Talent
• Move towards a Paperless office with Supporting Processes

• Agent Registration and maintenance
• Hierarchy Management till ‘n’ tier
• Configurable and Flexible Rule Engine
• Automated Processes
• eMail and SMS based Information dissemination
• Flexi Payment Cycles

• Agent Registration module with workflow and interfaces to Other Applications
• Hierarchy Management flexible enough to capture at ’n’ tier with Parallel hierarchy capture
• Configurable and Flexible Rule Engine made available for setting up of Commissions, KPI, Incentives, Contests and Automated Movements
• Flexi Payment Cycle configuration setup at the Compensation Type level. E.g. Commissions at Weekly cycle, Incentives at Monthly level, etc.
• Integration providing Real time/Batch interfacing with systems like PAS, SMS and eMail Services
• Automated Processes allows setting up of Jobs to be executed on a Daily, Weekly, Monthly and Yearly basis, and based on Payment cycle and Movement handling

• Company rated high in Digital Business
• Flexibility in Payment Cycle. Agency Commissions on Weekly basis and rest on Monthly Basis, which has attracted good Talent
• Registered circa 200 Agents within 4 days, in DMS, to be ready to go Live
• Growth from around 250 Agents to around 2,800+ Agents, and added around 3,000 Policies in 6 months.
• Decrease in Payment Verification time from 3 days to 2 days, even though Payments have increased from 30+ in the first payment cycle to,380+ in the latest cycle:
  • Around 2400 individual payments already made

• Minimal time required to setup rules for Commission, KPI, Incentives computation and Payments:
  • Around 60+ Evaluations and around 140+ KPIs setup, to aid the Performance computations
• Quick Launch of New Partner business:
  • A New BANCA Partner can be launched within 1 month, in case the Hierarchy/Compensation Model are the same as an Older BANCA partner.
• Flexibility in configuring up new Incentive Criteria(s), and attract new Talent to the company:
  • Around 7+ Evaluations and around 50+ KPIs setup, to aid additional Incentive definitions
• Paperless Communication, with the SMSs, eMails and Statement of Account(s),(in PDF format), using the electronic Medium

A leading international financial services organization, with a strong reputation for business practices, community contributions and sustainability.

The company provides a diverse range of protection and wealth products and services to individuals and corporate customers.

It has been named as one of the Global 100 Most Sustainable Corporations in the World.

• Integration with multiple Policy Admin Systems (PAS)
• Significant issues on Quality of Policy Data for migration
• Majority of Agency data (for migration) was maintained manually
• Regulatory – Stringent deadline for implementation of Balance Score Card (BSC) requirements
• Requirements were evolving based on inputs from Regulator

• Transform manual distribution operations into an Integrated, rules driven, workflow enabled and agile operations
• Implement Balance Score Card based channel compensation before the regulatory deadline
• Provide consolidated and up to date information for powering the channel portal with self service capabilities

• Transformed the existing manual distribution operations with SymbioSys DMS Best Practices including payouts by Finance department
• Leveraged C2L BIZ’s proven Migration and Integration methodology along with Migration layer / Interface mapping template for faster and predictable historical data migration
• Robust SymbioSys DMS configure at or helped in accommodation of dynamically evolving based on Inputs from Regulator
• An agile and strategic platform to adapt to evolving needs for adding new partners/ evolving regulatory changes, rapidly and with unique differentiation

• Not only successfully rolled out Balance Score Card (BSC) based compensation models as per regulatory needs but also provided a platform to evolve the same with emerging market learnings
• Over 300+ Key performance Indicators (KPI) were implemented
• Improved channel Self Servicing with more real-time and accurate data provided to Channel Portal
• Over Three hundred thousand payable transactions handled, while standardizing the process for Partner payouts