Functional Overview Diagram
- Time and accuracy of claim administration and settlement
- Time to market to launch new complex benefits (claims) and hence products
- Inability to provide timely information to customer, groups on claim process, status etc.
- Disparate claims systems for different product lines
- Non-availability of feedback information for effective and improved claims
- Multiple Policy Admin platforms typically implemented for each type of product
- Multiple external parties viz. providers, banks, TPA’s etc.
- Automate management of insurance claims based on Business Rules
- Up-to-date Claim status information
- Efficient Claims front-office extendable to the distributors or reinsurers
- Pro-active document management
- Customer centric information for in-depth analysis
- Express Claim option for simple and small value claims, and auto Approval of claim based on Business Rules
- Assignment and Reassignment of claim using skills and load management with escalations based on SLA’s
- Stage Wise Turnaround Time(TAT) analysis
- Increased operational efficiency due to automation of routine tasks
- Effective Insurance Claim Processing
- Reduced movement of physical documents and communication cost
- Significant Reduction in claims turnaround time (TAT)
- Enhanced customer/partner service
- Reduced Time to Market for launching new types of claims
Excellence is not attained in a day! Our teams have worked beyond expectations to attain in-depth knowledge and offer customized solutions to our clients and partners. We carefully analyse our reach and every strategy to stay true to the time.
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