A leading Insurer in India decided to have a Digital Transformation for its New Business & Underwriting processes. As part of its' Digital strategy the insurer looked at not only leveraging technology but also introduced innovation in processes to maximize the adoption of SymbioSys technological solutions.


  • Paper intensive submissions at Branches
  • Siloed and Fragmented Systems
  • Manual New Business & Underwriting process prolonging its TAT from submission until Policy despatch
  • Inability to provide differentiated benefits to partners/channels, and wherever exceptions done manually outside system
  • Manual PIVC processing

Business Needs

  • Unified system for all distribution partners/channels
  • Mobile quotation, online and online (Via Services)
  • Mobile financial needs analysis
  • Instant underwriting decision
  • Instant submission and premium payment capture via payment gateway

C2L BIZ Solution

  • SymbioSys Sales Tool with end to end sales journey FNA, Illustrations, eApplication, across in Web and Mobile App
  • Powerful Product Configurator for launching products quickly with differentiated benefits to partners/channels
  • Easy configurability of Risk Profiling Questionnaires assisting in Jet Underwriting
  • Robust Integration with Core PAS issuance service enabling instant decision for agents
  • Paperless solution: OTP based verification, document capture by camera
  • Seamless Digital Ecosystem integrations like UIDAI, PAN, CRIF, CIBIL, Bill Desk, PIVC, CKYC, CRM
  • Risk flag communication detail dedupe of
    application with existing customer / agent


  • 55% Reduction in TAT for NB from Proposal to policy printing
  • 108,899 registered users
  • Scaled 99% adoption for all distribution channels within 10 months
  • 80% reduction in NIGO rate with enhanced Field Underwriting rules
  • Rapid Time to Market – Regulatory changes in Nov 2019 – 22 base plan and 6 riders relaunched within 2 weeks
  • Policy Issuance – 40% – Same day, 85% within 5 days via SymbioSys Sales Tool
  • 3 Min – New business application decision
  • 500+ concurrent users (intensive partner users) on peak month-ends

Services Delivered

Comprehensive Business Solution to handle New Business and Underwriting process efficiently & quickly

Aiding aggressive adoption of new distribution/digital channel models and partners

Configurability and Services Architecture Aiding in Client's Business, Process, Ecosystem innovation strategy

Quantified Stats






Policies Issued
on Same Day


Policies Issued
Within 5 Days



Case Study

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