Overview
A fortune 500 company is the first US Health Insurance player to set foot in the country. Is brings in innovative suite of health insurance products along with an enhanced customer service experience to the Indian market.
Challenges
- Tracking of policy
- Communication to end customer.
- Delay in finalizing the requirements
- Requests received in bulk for processing
- Integrating information with other systems
- Tracking of premium received
Business Needs
- Robust system for processing all their New business, Renewals and Endorsement requests.
- Integration with other systems for providing up to date information
- Reduced processing time
- Faster and smooth policy issuance
- Eliminate Manual errors
C2L BIZ Solution
- Workflow to give business user an accurate info of the policy status at different stages of the policy life cycle.
- NB, Renewal and Endorsement Module for processing all the policies received. Ensure that all necessary data is captured and accurate premium is calculated.
- Communication module to trigger communication to customer at all strategic points to keep the customer informed about the progress of their service requests/policy issuance
- Renewal notice generation from system which provides what if analysis for premium calculation. Calculates premium dynamically for different terms of the policy, which is shared with customers for taking an informed decision while renewing the policy.
- Integration of systems using webservice to provide real-time data to different systems.
- Receipting Module is implemented to track every receipt that has been received.
- Upload functionalities for processing bulk requests
Benefits
- Reduction in time required for issuance of policy and processing requests.
- Reduction in errors during data entry.
- Reduction in user complaints and issues
- Improved quality of delivery.
- Quality of data has been improved.
- More distributors are able to source business through web service integration
Services Delivered
New Business, Renewals, Receipting and Workflow
SymbioSys integration with multiple partners/vendors through single Webservice
Production support services
Quantified Stats
350
Avg. no of Policies
Processed Per Day
15
Avg. Team
Size
30
Peak Team
Size
Case Study
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