A leading European Insurer in Indonesia decided to adopt the SymbioSys Sales Tool to spearhead its’ Digital journey. As part of its’ Digital strategy the insurer looked at not only leveraging technology but also introduced innovation in processes to maximize the adoption of our technological solutions.


  • Laptop based illustration and paper based submission sent to scanning centers
  • Long New business turnaround time from submission until Policy printing
  • Manual New Business onboarding process
  • Manual Leads management system

Business Needs

  • Instant Sales activity tracking and leads management
  • Mobile quotation, online and offline
  • Mobile financial needs analysis
  • Instant submission and premium payment capture via payment gateway
  • Digital sales aids/product brochures

C2L BIZ Solution

  • SymbioSys Sales Tool with Leads, Digital Collateral, e-FNA, flexible offline quotation generation
  • Powerful Product Configurator for launching products in market quickly
  • Easy configurability of Risk Profiling Questionnaires assisting in Jet UW
  • Easy Integration with Core PAS enabling instant e-submission by agents


  • New business Unit cost reduction by 60%
  • Reduction in TAT for NB from Proposal to policy printing by 55%
  • Reduction in Product development costs & time to launch new products by more than 50%
  • 78% adoption for all distribution channels within 5 months after implementation
  • 40% of the policies submitted via SymbioSys Sales Tool issued in the same day

Services Delivered

Comprehensive Business Solution to handle New Business process efficiently & quickly

Support in adopting new distribution channels

Services Aiding in Client’s Digital Innovation Strategy

Quantified Stats


Reduction in
NB unit cost


Adoption within
5 months


Policies issued
on same day


Reduction in

Case Study

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