Overview
A leading European insurer offering a wide range of Insurance and Takaful solutions covering conventional products of Life Insurance as well as Shariah Compliant Products of Family Takaful to its customers
Challenges
- Siloed solutions across the end to end sales journey
- Unsuccessful past implementation attempts.
- Address limitations of network connectivity/ availability,
- App to be available 24/7 (or 365 days) anytime from anywhere so improve Sales advisor efficiency
- App performance even for very complex solvers, viz. Fund Sufficiency Check in the illustrations as per regulatory needs
Business Needs
- A robust and end-to-end selling tool to be provided to its sales team with a seamless sales journey.
- Digital journey to improve sales efficiency (anytime and anywhere)
- Quicker turn-around time with rules-based STP questionnaires & additional requirements at point of sales
- Improve overall efficiency of sales team/agent to do business with customers and Zurich
- Single App for both Conventional & Takaful business as common channel/ Advisors could sell products across
- Faster product without any need for app changes
- Intuitive UI easy for advisors, with minimal on NO training
- Intelligent Scanning capability to reduce manual checking of ID proof post submission
C2L BIZ Solution
- SymbioSys Sales Tool for end-to-end Lead-Tracking to Customer-Fact-Find to Illustration to final Application submission.
- End-to-end SymbioSys Sales Tool solution app deployed on IOS tablet
- Offline capability of the product ensured Advisors can complete the sales process anytime anywhere with network connectivity required only at the last stage of e-App submission
- Using SymbioSys Sales Tool Flexible Questionnaires Configurator, able to cater to all the comprehensive UW reflexive questionnaires to be captured as part of the e-App form
- Robust SymbioSys Configurator reduced time to launch all types including complex products and complex solvers with optimum performance
- SymbioSys Sales Tools’ intelligent OCR capability, to validate ID proof submitted and ensured high accuracy even in offline mode
- SymbioSys Sales Tools, the Digital Face-to-Face component of SymbioSys Sales Tool helped sell remotely in periods of social distancing.
Benefits
- 100% Adoption once all products were launched
- 100% Accuracy in OCR validation reducing backend Operational efforts in manual check of ID Proof
- Ensured Business continues even during the Pandemic with Customer Non-Face to Face solution
- Offline capability ensured Advisors were able to complete the sales process with the customer at any location and any time.
Services Delivered
Implemented 23 Base plans and 73 Riders using ready configuration for the end-to-end sales journey
Implemented Solvers for Fund Sufficiency needed during illustration as per regulatory guidelines
Intelligent OCR capability even when offline, to validate ID proof submitted along with e-App
Seamless integration with Payment Gateways and internal Document Management System, and Backend Policy admin system of the client
Leveraged UI/UX expert to adapt SymbioSys Sales Tool UI as per Zurich’s expectation and approvals
Unified appr for both conventional and Takaful companies with Single ID login for Advisors based on license to sell respective products.
Quantified Stats
18000+
Avg volume of Quotations
generated in a month
6500+
Avg volume of e-App
submission in a month
11000+
Active Agents
using the app
Case Study
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