One of Indonesia’s top 3 Insurers is engaged in selling a variety of products and services for life, health, & accident designed to meet and complement every financial need of its customers in Indonesia. It is also believed to be the leader of the sharia life insurance market in Indonesia since its establishment. It serves more than 2.4 million customers through a large network of agents and bank partners across Indonesia.


  • High cost of paper forms & associated transportation costs from remote areas to centralized data processing center
  • Long TAT for policy issuance due to centralized processing of paper applications
  • It took several days for the application data to land in electronic form to the core PAS for further processing.

Business Needs

  • A mobile solution with offline capability that could be used by agents even in remote areas of Indonesia where internet connectivity was a challenge.
  • Faster time to launch new products
  • Flexibility to configure questionnaires for higher STP

C2L BIZ Solution

  • Multiplatform (Android, iOS, Windows) SymbioSys sales tool with offline capability for enabling agents to prepare quotation, capture data & RPQ at Point of Sale and submit applications electronically directly into the core PAS.


  • TAT for applications capture in core PAS
  • Printing & transportation costs
  • Time to Launch new products
  • Over 20,000 agents using the Solution
  • Faster operational TAT for applications submitted thru SymbioSys Sales Tool
  • Data transmitted from mobile solution to core PAS in minutes as compared to days

Services Delivered

Comprehensive P0S Solution to make the field sales process efficient

Continuous support for enhancements & launching new products

Quantified Stats


Products Implemented
in short time


Applications submitted


STP Rate


Reduction in launching
New Products

Case Study

Excellence is not attained in a day! Our teams have worked beyond expectations to attain in-depth knowledge and offer customized solutions to our clients and partners. We carefully analyse our reach and every strategy to stay true to the time.

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